Little Chef

Alternatively, you can contact us at:

Little Chef Support Centre
22 Jessops Riverside
800 Brightside Lane
Sheffield
S9 2RX

Tel. 0114 256 7100
Fax. 0114 256 7101

Talk to the team

FAQs

How does the registration system work?

There are two steps which must be completed by you before you can log into our website – registration and authorisation.

Firstly you must enter your details on our registration form and click the ‘sign up’ button. Then you should wait for an email to arrive from us containing a link which allows you to authorise your account. This second step is to verify that the email address you have given us is a valid, working one. You will not be able to access our online offers until you have completed both steps but you can log in and check that your details are correct as soon as you have signed up.

When I try to log in I get the message “Incorrect e-mail address or password”. Why can’t I log into the Friends section?

Please check that you have already registered your details and created a username and password. If you haven’t, use our online registration form.

If you have already registered have you authorised your account? If not try resending the authorisation email and follow the link contained within it. This will activate your account and allow you to log in.

If you have forgotten your password, simply send yourself a new one using our forgotten password form.

We are keen to ensure that your account is active. If you’re still having difficulties after following these steps, please call the marketing department on 0114 256 7124.

My authorisation email hasn’t arrived. What do I do next?

The email should arrive quite quickly after you first register with us. If you think there may be a problem with your email provider, you can’t find our email or if you have deleted our email by mistake you can resend the authorisation email using our online form.

If you still don’t receive an authorisation email it could be because the email address you have given us is incorrect. Please log in and check the spelling and if you have made a mistake you should amend the email address and save the changes. An authorisation email will be sent to the new address.

We are keen to ensure that your account is active. If you’re still having difficulties after following these steps, please call the marketing department on 0114 256 7124.

I can log in but then I see an error page. Why can’t I access the promotion?

This may be because your browser is not set to accept cookies. Cookies are harmless files which allow a website to recognise a user and allows companies to deliver online services. Once you have enabled cookies on your browser, you will need to close down the website and log back in using your email address and password.

If this does not resolve your problem you may need to contact your internet provider.

We are keen to ensure that your account is active. If you’re still having difficulties after following these steps, please call the marketing department on 0114 256 7124.

I’ve forgotten my password. Can you send me a new one?

Yes, you can use our forgotten password service to send yourself a new password. You must enter the e-mail address you used to sign up to the site and a new password will be generated and sent to that e-mail address.

Try to avoid clicking the ‘new password’ button more than once and remember that each time you use the service your password will be reset and an email containing that password will be sent to you. Make sure you are using the password from the most recent password reminder email to log into the website.

How can I change my contact details and password once registered?

Once you have logged in, you can update your details using the profile page.

The profile page allows you change many of the details you entered when you signed up including your address, email address, date of birth, telephone number. You can also set your preferences for how Little Chef can communicate with you, by e-mail, post or SMS or any combination of the three.

Once you have made changes to your details, you must press the "Update" button to save them.

I use an AOL browser. I can log in OK, the message then says I will be forwarded to the friends section; however the forwarding does not work. How can I access my vouchers?

The message you will see when you log in is:

"Your login was successful. Please wait while we forward you to the Friends section."

You can click the linked words 'Friends section' and this will take you through to the voucher page, even if the forwarding doesn't work automatically. Alternatively try using a different browser, for example Firefox or Internet Explorer. If problem still persists, please call us on 0114 256 7124.